Privacy Policy
Lucky Win Hotel respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a reservation, or use our services.
Last Updated: 8 September 2026
Introduction and Scope
Policy Overview
This policy applies to all personal information collected through our website, phone reservations, email communications, and in-person interactions at the hotel. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, the EU General Data Protection Regulation (GDPR).
Lucky Win Hotel is located at 1 Casino Drive, Broadbeach QLD 4218, Australia.
Data Controller
Lucky Win Hotel is the data controller responsible for the personal information described in this policy. You can contact us using the details provided in the Contact Us section. If you have any questions or concerns about this policy or our data practices, please reach out to our privacy team at [email protected] or +61 8 0973 1159.
Information We Collect
Types of Personal Information
We collect personal information that you voluntarily provide to us, as well as information automatically collected when you use our website or services.
- Contact details: name, email address, phone number, postal address.
- Reservation details: stay dates, room preferences, number of guests, special requests.
- Payment information: credit card details (processed securely and not stored).
- Technical data: IP address, browser type, device information, pages visited, and cookies.
- Communications: any correspondence you send to us, including emails and feedback.
Sensitive Information
We do not intentionally collect sensitive personal information, such as health data, racial or ethnic origin, or biometric data, unless you voluntarily provide it for a specific purpose, such as dietary requirements or accessibility needs. If you provide sensitive information, we will only use it for the purpose for which it was provided and with your consent.
How We Use Your Information
Purposes of Processing
We use your personal information for the following purposes:
- To process and manage your hotel reservations and payments.
- To communicate with you about your stay, including confirmations and updates.
- To respond to your inquiries and provide customer support.
- To personalize your experience and improve our services.
- To send you marketing communications, if you have opted in.
- To comply with legal obligations and protect our rights.
Legal Bases for Processing
We rely on the following legal bases to process your personal information:
- Performance of a contract: fulfilling your reservation.
- Your consent: for marketing communications.
- Legitimate interests: improving our services and preventing fraud.
- Compliance with legal obligations.
Sharing and Disclosure
Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, managing reservations, and delivering services.
- Payment processors for secure credit card transactions.
- IT and hosting providers.
- Marketing and analytics services, with your consent where required.
- Legal and professional advisors.
Legal Disclosures
We may disclose your personal information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others. We will only disclose information to the extent necessary and in accordance with applicable laws.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of the transaction. We will notify you of any such change and your choices regarding your information.
Data Retention and Security
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Reservation records are typically kept for 7 years for tax and legal purposes.
- Marketing preferences are retained until you opt out.
- After the retention period, we securely delete or anonymize your information.
Security Measures
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- Encryption of data in transit and at rest.
- Access controls and staff training.
- Regular security assessments and updates.
International Data Transfers
Cross-Border Transfers
Your personal information may be transferred to, and processed in, countries other than Australia, including the United States and other jurisdictions where our service providers operate. We ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful mechanisms, to protect your information. By using our services, you consent to such transfers.
Your Rights and Choices
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you.
- Correction: request correction of inaccurate or incomplete information.
- Deletion: request deletion of your personal information, subject to legal obligations.
- Objection: object to processing based on legitimate interests.
- Restriction: request restriction of processing in certain circumstances.
- Portability: request transfer of your information to another party.
- Withdraw consent: withdraw consent at any time where processing is based on consent.
Exercising Your Rights
To exercise any of these rights, please contact us using the details in the Contact Us section. We will respond to your request within 30 days. We may need to verify your identity before processing your request. You also have the right to lodge a complaint with a supervisory authority, such as the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with a new Last Updated date. If changes are material, we will provide a more prominent notice or seek your consent where required.
Contact Us
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:
Email: [email protected] Phone: +61 8 0973 1159 Address: Lucky Win Hotel, 1 Casino Drive, Broadbeach QLD 4218, Australia