Terms and Conditions
Welcome to Lucky Win Hotel. These terms and conditions govern your use of the Lucky Win Hotel website and the services we offer, including accommodation, dining, relaxation areas, and our on-site casino. By accessing or using our website, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, you must not use our website or services. These terms apply to all visitors, guests, and users of the website.
Lucky Win Hotel, 1 Casino Drive, Broadbeach QLD 4218, Australia.
Our Services
Lucky Win Hotel offers a range of services including accommodation in our rooms and suites, dining at our restaurant, relaxation areas, and entertainment at our on-site casino. Our casino is a real, physical, land-based casino located at 1 Casino Drive, Broadbeach QLD 4218, Australia. The casino features poker tables, roulette, and blackjack, and is not an online or simulated casino. We do not offer online betting interfaces, deposits, or player accounts. All casino activities are subject to applicable Australian laws and regulations.
- Physical venue only: The casino is a real, physical, land-based casino located on our hotel premises.
- Games available: The casino features poker tables, roulette, and blackjack.
- No online gambling: We do not offer online betting interfaces, deposits, or player accounts.
- Legal compliance: All casino activities are subject to applicable Australian laws and regulations.
Booking and Payment
Reservations and Confirmation
All bookings are subject to availability and confirmation by Lucky Win Hotel. A valid credit card may be required to secure a reservation. Bookings can be made through our website, by phone, or by email. A deposit or full prepayment may be required for certain rates or dates. Confirmation will be sent to the email address provided at the time of booking. Rates are quoted in Australian dollars (AUD) and include applicable taxes unless otherwise stated.
- Bookings can be made through our website, by phone, or by email.
- A deposit or full prepayment may be required for certain rates or dates.
- Confirmation will be sent to the email address provided at the time of booking.
- Rates are quoted in Australian dollars (AUD) and include applicable taxes unless otherwise stated.
For booking inquiries, call +61 8 0973 1159 or email [email protected].
Cancellation and Refund Policy
Cancellation policies vary depending on the rate and date of booking. Please refer to your booking confirmation for specific terms. Standard cancellations must be made at least 48 hours prior to arrival to avoid a charge of one night's stay. Non-refundable rates are charged in full at the time of booking and are not eligible for refunds. Refunds, if applicable, will be processed to the original payment method within 7-10 business days. No-shows will be charged the full amount of the first night's stay.
- Standard cancellations: Must be made at least 48 hours prior to arrival to avoid a charge of one night's stay.
- Non-refundable rates: Charged in full at the time of booking and are not eligible for refunds.
- Refunds: If applicable, processed to the original payment method within 7-10 business days.
- No-shows: Charged the full amount of the first night's stay.
Guest Conduct
General Conduct
Guests are expected to behave in a respectful and lawful manner while on the premises of Lucky Win Hotel. Guests must comply with all posted signs and instructions from hotel staff. Smoking is only permitted in designated outdoor areas. Pets are not allowed except for service animals. Guests are responsible for any damage they cause to hotel property.
- Guests must comply with all posted signs and instructions from hotel staff.
- Smoking is only permitted in designated outdoor areas.
- Pets are not allowed except for service animals.
- Guests are responsible for any damage they cause to hotel property.
Casino Conduct
The casino is a regulated entertainment venue. Guests must adhere to all casino rules and Australian gambling laws. Guests must be 18 years or older to enter the casino and participate in gaming. Valid identification may be required for entry. Photography and video recording are not permitted on the casino floor. The casino reserves the right to refuse entry or service to any person at its discretion.
- Age requirement: Guests must be 18 years or older to enter the casino and participate in gaming.
- Identification: Valid identification may be required for entry.
- Photography restriction: Photography and video recording are not permitted on the casino floor.
- Right to refuse: The casino reserves the right to refuse entry or service to any person at its discretion.
Limitation of Liability
To the maximum extent permitted by law, Lucky Win Hotel shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or services. This includes, but is not limited to, loss of profits, data, or goodwill. Lucky Win Hotel is not liable for personal injury or property damage except where caused by our negligence. Nothing in these terms limits any rights you may have under Australian Consumer Law.
- This includes, but is not limited to, loss of profits, data, or goodwill.
- Lucky Win Hotel is not liable for personal injury or property damage except where caused by our negligence.
- Nothing in these terms limits any rights you may have under Australian Consumer Law.
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Lucky Win Hotel or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without prior written permission. The Lucky Win Hotel name, logo, and related marks are trademarks and may not be used without permission. You may print or download content for personal, non-commercial use only, provided you do not modify it.
- You may not reproduce, distribute, or create derivative works from any content without prior written permission.
- The Lucky Win Hotel name, logo, and related marks are trademarks and may not be used without permission.
- You may print or download content for personal, non-commercial use only, provided you do not modify it.
Changes to These Terms
Lucky Win Hotel may update these terms and conditions from time to time. The latest version will always be posted on this page with an updated effective date. We will notify you of material changes by posting a notice on our website or by other means. Your continued use of the website after changes are posted constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically.
- We will notify you of material changes by posting a notice on our website or by other means.
- Your continued use of the website after changes are posted constitutes acceptance of the revised terms.
- It is your responsibility to review these terms periodically.
Effective date: September 8, 2026
Contact Us
If you have any questions or concerns about these terms and conditions, please contact us using the information below.
- Phone: +61 8 0973 1159
- Email: [email protected]
- Address: Lucky Win Hotel, 1 Casino Drive, Broadbeach QLD 4218, Australia
Effective Date
These terms and conditions are effective as of September 8, 2026.